1. Overview
This Refund & Cancellation Policy explains how High School Packets monthly subscriptions work. Payments are processed by Stripe. Draft, not legal advice; review recommended.
2. Plans
Subscriptions are billed monthly in advance at the plan you choose (site lists $7 / $25 / $40 per month as current price points). Taxes may apply where required.
3. Cancel anytime
- You may cancel anytime to stop the next renewal.
- Cancel in your account billing settings when available, or email hello@highschoolpackets.com from the parent email on the account with the subject “Cancel subscription.”
- After cancellation, you keep access through the end of the paid period already charged, unless we state otherwise in writing.
- Canceling does not delete your account data automatically. To delete data, see our Privacy Policy or email us a deletion request.
4. Refunds
Standard rule
Because packets are digital and personalized, fees for a billing period that has already started are generally non-refundable once that period’s packets (or personalization work) have been delivered or made available.
Good-faith exceptions
Email us within 7 days of the first charge on a brand-new subscription if you have not meaningfully used the Service (for example, you could not download packets due to our error). We may issue a full or partial refund at our discretion.
If a duplicate charge or clear billing error occurs, contact us and we will fix it via Stripe.
How to request a refund
Write to hello@highschoolpackets.com with: parent email, approximate charge date, and reason. Approved refunds are returned to the original payment method through Stripe; timing depends on your bank or card issuer.
5. Plan changes and price changes
Upgrades or downgrades may be prorated or applied at the next renewal as shown at checkout. If we change prices, we will notice existing subscribers before the new price hits a renewal when required.
6. Chargebacks
Please contact us before filing a chargeback so we can help. Fraudulent chargebacks may result in account suspension.
7. Free samples and waitlist
Free printables or waitlist signup are free; canceling marketing email is separate from canceling a paid subscription (use unsubscribe links or email us).
8. Contact
hello@highschoolpackets.com · Related: Terms · Privacy